Cancellation and return policy
1. Right of withdrawal
1.1 Consumers have the right to withdraw from the contract within 14 days without giving any reason.
1.2 The withdrawal period is 14 days from the day on which the customer or a designated third party took possession of the goods.
1.3 To exercise the right of withdrawal, the customer must inform the seller (Fulanis Hair, Weselerstraße 120, 45478 Mülheim an der Ruhr, email: info@fulanishair.de, Tel.: +49 155 66709296) of their decision to withdraw from the contract by means of a clear statement (e.g. letter, email).
1.4 The timely dispatch of the notification is sufficient to comply with the deadline.
If you wish to withdraw from the contract, please fill out this form and
send it back to:
Fulanis Hair
Weselerstraße 120
45478 Mülheim an der Ruhr
Email: info@fulanishair.de
2. Consequences of withdrawal
2.1 If the customer withdraws from the contract, the seller shall reimburse all payments received, including delivery costs (with the exception of additional costs resulting from the customer choosing a different type of delivery), without delay and at the latest within 14 days.
2.2 The same means of payment used by the customer will be used for the refund, unless expressly agreed otherwise.
2.3 The seller may refuse to refund until they have received the goods back or the customer has provided proof that they have returned the goods.
2.4 The customer bears the direct costs of returning the goods.
3. Exclusion of withdrawal
3.1 The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
This includes, in particular, wigs that have already been opened, worn, or tried on.
4. Return & exchange conditions (goodwill policy)
Regardless of the statutory right of withdrawal, Fulanis Hair offers the following voluntary options:
You can return your order within 21 days of receipt. To ensure that the return goes smoothly, please note the following points:
1. Condition of the wig
The goods must be unworn, unwashed, and in their original condition.
Wigs that have been cut, dyed, or styled cannot be returned, as they are hygiene and quality products.
2. Return costs
You are responsible for the return costs, unless the delivered goods were damaged or defective.
3. Refund
Once we have received and checked your return, we will refund the purchase price within 14 days using the original payment method.
4. Return process
Please fill out our return form completely. After submitting it, you will receive a confirmation email. Our team will review your request and initiate further processing so that the process is quick and easy for you.
Return the wig in its original packaging.
Upon receipt, we will inspect the return and arrange for a refund or exchange.
Click here for the return and exchange form.
Translated with DeepL.com (free version)